When we think about "client experience" we can concentrate too much on logistics — timely communication, smooth booking, on-time delivery. Those things matter — a lot — but the real magic happens when we focus on how our clients feel at every stage of the journey. Because at the heart of photography is emotion. People book us to capture something meaningful: a moment, a milestone, a memory. And long after they’ve forgotten what they paid or how many images they received, they’ll remember what it was like working with us. So, what do you To View More >>

Your clients were eager to get their album, maybe they even pre-paid for it, but after the wedding you don't hear from them. Maybe they don't reply to your calls. What can you do? Here are some suggestions to keep things moving along! Don't be surprised After the big day, real life sets in. No wonder you slip down the to-do list. There's work to catch up on, and everything else they've put on hold, maybe for weeks. Make sure they know you understand. Set deadlines People need structure, so give them a timeline before the big day. For example, their images will be online To View More >>

Queensberry only sell to approved professional photographers and album designers. However we do get lots of enquiries from people wanting their own album, often to celebrate a wedding, reunion, new babe, family photo shoot or travel adventure. We'd like to help you if we can, so here are two ways to order a Queensberry album if you're not a professional photographer.  Talk to your photographer If the photos you want to use were taken by a professional photographer we can only use them if your photographer places the order on your behalf or with the photographer's written permission. So start To View More >>

This is the third in a series from Megan DiPiero with advice about how to build a stronger brand and brand message— to add purpose to your marketing, draw attention to your service, and ultimately increase sales.  Click here for Parts 1 and 2. Today, Megan suggests some questions designed to help you set profit goals. Okay, so you have identified your purpose and passion, and you know the client experience you want to create.  Now, what systems will you put in place to deliver the experience—the brand promise—that you hope to share? To View More >>

We saw this beautiful album by DeRay and Simcoe Photography as it went through the bindery. For a little something different, they photographed the album for us! Take a look at their great photos of the main album and copy, and some words about the big day. "Kathryn and Kirk have been the easiest clients to work with since they booked their wedding with us more than 12 months before the big day. A late September wedding, the weather forecast wasn’t great for the day but they weren’t too worried and went ahead with their 'plan A' with no dramas at all." "Their friends and bridal party To View More >>

Did you know that we offer free album design and basic colour correction? But ... our holiday season deadline is fast approaching! Our trained designers are experts at weaving stories from a wedding's worth of images. They're experts at designing our more complex Duo and Musee albums too, leaving you to do what you love and do best – take photos. When Queensberry designs your album, both you and your client will be able to request changes from the comfort of your computers with our Workspace  album proofing system. We know the holiday season can be very busy for you, so To View More >>

Copy Albums are easily our most popular "optional extra" and no wonder. They're a really affordable way to spread the album love around family and friends — and perfect for parents, coffee-tables and handbags. What's a Copy Album? As nearly as possible, a small replica of a larger album. You can order copies from Duo, Overlay Matted, Flushmount and Musée originals, but not Q Books or Portrait Albums. They're available in 5-inch, 7-inch and 10-inch sizes (13, 18 and 25cm) — the aspect ratio changes to suit the original. Panorama Flushmount Copy Albums, To View More >>

Panorama flushmounts are our fastest growing album category. Many photographers love the fact that the prints are creased, not cut, at the spine, that we offer both Fine Art (inkjet) and traditional photographic printing, and that our optional medium-weight pages mean you'll have a sleeker looking album, and can include more layouts. So here’s the thing: Is this the first you've heard about our Panos? Or maybe you never got round to ordering a sample? Now's the time! Get 50% off with our special offer. Order a Panorama Sample Album now, ready for January delivery, and we’ll To View More >>

A lot of our customers are doing great things on Instagram. A great platform for photographers! And we love it when we see our albums and products on the #queensberryalbums tag. It reminds us why we love what we do. Below, we've shared a few recent favourites. Keep em' coming! Add #queensberryalbums to all your Queensberry images on Instagram for your own chance to be featured on our page (@queensberrynz). Absolutely in love with this spread! @queensberrynz #siempre #siempreweddings #albumisready #album #design #queensberry To View More >>

What a difference two weeks make. Before the holidays the word of the day was over. Over Work. Over Shopping. Over Eating! Rested and restored the world looks a different place, and the word of the day is new. New Year. New Treasure Box. New Packaging. New Covers. New Books. New Pages. We’re welcoming 2015 with our most comprehensive product update in ages. And if you’re going to SWPP in London you'll be first to see them — Stephen and Sonya are looking forward to catching up. We'll have more about products and prices in just a few days, but meantime, what did we learn from To View More >>